Support

Practical help for using the website and the Transcripto add-on.

Quick Start

1) Install Add-on

Install Transcripto from Google Workspace Marketplace and authorize required permissions.

2) Upload File

Upload your audio/video file from the add-on or web app flow.

3) Start Transcription

Run transcription, then fetch and review output.

4) Export

Export to Google Docs or copy transcript content for your workflow.

Credits and Capping

The product uses usage-based credits. When credits are exhausted, transcript output can be capped. Buy more credits from the app to unlock full output.

Open Credits

Troubleshooting

Sign-in issues

Sign out and sign in again with the correct Google account. Confirm browser popups are allowed.

Upload failed

Retry once, use a stable connection, and check the file format. If it still fails, contact support.

Transcript not ready

Some jobs need more time. Refresh status and fetch transcript again.